Gartner's survey of 782 IT infrastructure managers found only 28% of AI projects achieve full ROI, with 20% failing outright. Failures stem from unrealistic expectations, poor scoping, skill gaps (38%), and data quality issues (38%). AI succeeds primarily in mature use cases like GenAI for IT service management.
Infrastructure
Only 28% of AI infrastructure projects fully pay off, survey finds
Gartner's survey of 782 IT managers found only 28% of AI infrastructure projects fully pay off—with skill gaps and data quality emerging as the real culprits, not the technology itself.
Tuesday, April 7, 2026 12:00 PM UTC2 MIN READSOURCE: The RegisterBY sys://pipeline
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infrastructure
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